Request Quote
  • Design‑led installation
  • London & Surrey coverage
  • Proactive maintenance
  • Secure remote access

Why maintenance matters

Commercial CCTV lives in the real world: changing lighting, dust, weather, building works, and staff churn. Lenses need cleaning, domes fog, focus drifts, spiders build webs around IR, storage fills, passwords go stale and time sync slips. Proactive maintenance prevents silent failures and shortens incident investigations—so you always have usable, evidence‑grade footage when it counts.
5.0

Our Maintenance & Support Plans

We look after IP and hybrid CCTV systems in offices, retail, logistics, industrial sites, education, healthcare, hospitality, property & FM, and multi‑site estates. Choose a plan, or we’ll tailor one to your risk profile and uptime needs.

Planned Preventative Maintenance (PPM)

  • Clean lenses/domes; remove IR‑glare causes (spider webs, vegetation), check seals and brackets
  • Refocus/re‑aim cameras; refresh privacy masks and occlusion checks after site changes
  • Validate imaging (WDR/low‑light/IR), exposure and sharpness; update scene profiles for day/night

Remote Health Monitoring (always‑on checks)

  • Heartbeat and status for cameras/NVR/VMS, disk health, recording gaps, retention alerts, and CPU/network thresholds. Automated alerts to our service desk and your nominated contacts.

Priority Fault Response (SLA‑backed)

  • Remote triage: typically within 2–4 business hours
  • On‑site response: same‑day or next‑business‑day (plan‑dependent); emergency call‑outs available
  • First‑fix spares strategy agreed for critical areas; structured RMA handling and vendor escalation

Takeover & Optimisation of Existing Systems

  • Inherited or underperforming system? We’ll audit, stabilise and improve it—often without ripping and replacing. Expect clear options for staged upgrades if needed.

Do you have questions? Speak directly to one of our experts, or request a call back from us.

0330 822 7548

Sectors We Serve

We design with UK data protection and surveillance guidance in mind—signage, fair processing, access controls, retention and audit trails.

Offices & co‑working

Retail & hospitality

Warehousing & logistics

Manufacturing

Education

Healthcare

Property & FM

Leisure & venues

Frequently Asked Questions

No. We work exclusively with businesses and organisations. That focus keeps our standards and processes aligned with commercial environments.
It depends on risks, lighting and the level of detail required. We design to DORI targets (e.g., recognition at entrances, identification at key points) so you get reliable results—not guesswork.
Yes. We can audit, service and improve third‑party systems, including upgrading from analogue to IP, increasing retention, and fixing night‑time image issues.
Yes. We provide secure remote access for approved users with strong authentication and device hardening as standard.
We’ll guide you on signage, access permissions, retention and evidence export so your operation aligns with UK data‑protection guidance.
Yes. Where a remotely monitored, detector‑activated system is appropriate, we can deliver designs in line with BS 8418 and onboard you with an ARC.
We coordinate with FM/IT, work tidily, and can schedule out‑of‑hours to minimise downtime.
Manufacturer warranties plus maintenance plans with planned inspections, firmware updates and priority response.

Ready to improve your security?

Book a free site survey and get a clear, itemised proposal from our engineers.
Request a Free Site Survey